Returns & Exchanges

At J.L. Matthews, we want you to be completely satisfied with your fashion selection. If you are not perfectly happy with your purchase, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return and choose between a refund or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Ship the Item

Affix the pre-paid shipping label provided through our portal to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing